TERMS & CONDITIONS AT GLANCE

> Please contact us for full Terms and Conditions.

BOARDING FEES

  • Day of Arrival – Day rate payable
  • Day of Departure – No charge (Checkout before 11am), or another full day rate payable
  • Discounts available for long stays or house multiple family members together.  Conditions applies.

PAYMENT OPTIONS

We accept payments in:

  • Cash
  • Cheque (Made payable in Australian Dollars to “Rosewood Farm Group Pty. Ltd.”)
  • Credit cards (Visa, Mastercard or AMEX). No credit card surcharge applies.
  • Direct deposit into our bank account.

ARRIVAL & DEPARTURE

  • Our reception is open daily between 9am and 11am, and 4pm and 6pm (exception some public holidays) to greet your arrival and departure.  To avoid disturbing rest of our guests, the reception is generally closed between 11am and 4pm.
  • Arrival and departure at other times maybe possible.  Please discuss this at time of booking.

PEAK PERIODS

  • Peak period is between 15 December and 31 January (next year).
  • 50% non-refundable deposit is required for all bookings start or end over peak period date(s).  Booking will be cancelled when deposit is not made within three (3) days of  time of booking.
  • No minimum stay required or holiday surcharge applies.

VACCINATION

  • Current vaccination or other supporting document must be presented for each guest on the first arrival.  Relevant details will be recorded in our system, and is valid for future visits until next vaccination.
  • All guests must be vaccinated against Feline Enteritis and Respiratory Disease (F3, F4 or F5) within the last twelve (12) months.
  • To avoid unexpected complication, vaccination must be done at least fourteen (14) days before arrival.

FLEAS & WORMING

  • All guests must be treated for fleas and worms before arrival.
  • Should evidence of fleas or worms be present, we will advise the owner and treat the cat immediately.  The owner is liable for additional cost associated with this.

VET ASSISTANCE

  • In case of illness, we will notify the owner or your nominated emergency contact immediately.
  • Your cat will be taken to its own veterinarian (if within 10km), or our own veterinarian.  Additional charges applies for such service.
  • No charge applies when the veterinarian made an on-site visit.
  • The owner will be liable for all bills issued by the veterinarian.